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Prepare for the next step.

Resources to help people understand procedures, organise information and participate in their case.

McKenzie Friends: what they can and cannot do

A one-page guide to having a lay helper in civil and family courts, based on the judiciary's 2010 Practice Guidance, with a template note to give the judge.

Judicial review in plain English

What judicial review is, the three-month time limit, the pre-action letter, costs risks and how cases are funded.

Complaints and the Ombudsman

How to complain to a council and, if that fails, to the Local Government and Social Care Ombudsman — and when the Ombudsman cannot help.

Getting your records

How to use a subject access request and the Freedom of Information Act, with the deadlines public bodies must meet.

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